Learning begins with the individual and moves throughout the organization.
Individuals are reached with targeted, timely and thorough training solutions.
The type and level of training should be tailored to specific sets of groups or stakeholders.
Training must always include process, organization and individuals so employees understand skills in the context of the organization.
Training must be larger than a list of to-do’s or system clicks; it must provide the context for why steps are important and the implications of errors.
People need to see how their job and role will be impacted by the change within the organization.